Blue Shield of California
COVID-19 Resource Center for Employers, Plan Sponsors, Brokers and Consultants

Return to Work Guide

Recognizing that business leaders and owners are under significant stress around reopening, we’ve created the following guide to support you in thinking about important steps to take for a successful return to work.

A woman in a business suit, wearing a mask, with co-workers working on laptops in the background.

The following steps will help guide businesses of all sizes and types through various considerations when planning for reopening.

Man talking into mobile phone.
Step 1

Planning your return

Success begins with a plan. In this section, we’ll guide you through creating a comprehensive plan or playbook in preparation for reopening your business.

Man in mask waiting in store.
Step 2

How to reopen safely

As you reopen, you’ll have numerous practical considerations, including helping your employees adjust to the transition and communicating your reopening to customers.

Two office workers wearing masks.
Step 3

Moving forward

Once the practical concerns of reopening are covered, it's time to look ahead at evolving your business in order to adapt to the changing marketplace with strategies around digital transformation and redesigning customer experiences.

Two people in masks elbow-tapping.

Giving Back

Throughout this pandemic, businesses have stepped up to support the larger community, and customers are increasingly expecting companies to do good. Corporate social responsibility is more important than ever.

Man looking at computer screen.


Get a list of return-to-work resources from federal, state, and local governments – as well as some guidelines for different types of businesses, such as retail, offices, and restaurants.

Contact Us

If you have more questions, we’re here for you.

  • Small Businesses (1-100 employees):
    Employer Services at (800) 325-5166

  • Large Group Employers (101+ employees):
    Contact your Blue Shield representative

  • Brokers: Producer Services at (800) 559-5905